Our Commitment
 

At Liora Homecare, we are committed to delivering high-quality, safe and person-centred care. We value feedback and believe that concerns and complaints provide an opportunity to learn, improve and enhance the services we provide.

We encourage clients, family members, representatives, employees and other stakeholders to raise concerns if they are dissatisfied with any aspect of our service.

All complaints will be treated seriously, fairly and confidentially.
 

How to Make a Complaint
 

If you are unhappy with any aspect of our service, please contact us as soon as possible so that we can work towards a resolution.
 

Complaints can be made:
 

By Telephone: 01865570395

By Email: info@liorahomecare.co.uk

In Writing:
Liora Homecare, Witney Business & Innovation Centre, Windrush House, Windrush Park Road, Witney, Oxfordshire, OX29 7DX
 

What Happens Next?
 

Upon receiving a complaint, we will:
 

• Acknowledge receipt of the complaint within 2 working days

• Investigate the concerns raised thoroughly and fairly

• Keep you informed throughout the process where appropriate

• Provide a written response outlining our findings and any actions taken

• Use feedback to improve the quality and safety of our services
   

We aim to resolve complaints as quickly as possible and, wherever practicable, within 20 days.
 

If You Remain Dissatisfied
 

If you are not satisfied with the outcome of your complaint, you may request that the matter is reviewed further.

You may also seek advice from relevant external organisations, including:
 

Care Quality Commission (CQC)
 

Website: https://www.cqc.org.uk
 

Telephone: 03000 616161
 

Local Government and Social Care Ombudsman
 

Website: https://www.lgo.org.uk
 

Telephone: 0300 061 0614
 

Whistleblowing
 

Employees and workers who have concerns regarding safety, malpractice or wrongdoing are encouraged to raise concerns through our Whistleblowing Policy.

Concerns raised in good faith will be treated seriously and investigated appropriately.
 

Continuous Improvement
 

All complaints, concerns, compliments and feedback are reviewed to help us improve our services and ensure we continue to deliver safe, effective, caring, responsive and well-led care.
 

Last Updated: June 2026