Introduction

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Liora Homecare is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request information about our services, apply for employment, or use our care services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
 

Who We Are
 

Liora Homecare
 

Registered Office: Witney Business & Innovation Centre, Windrush House, Windrush Park Road, Witney, Oxfordshire,
OX29 7DX
 

Email: info@liorahomecare.co.uk
 

Telephone: 01865570395
 

Company Number: 16852283
 

Liora Homecare is registered with the Information Commissioner's Office (ICO).

ICO Registration Number: ZC148723
 

Liora Homecare is the Data Controller responsible for your personal information.
 

Information We Collect
 

We may collect and process the following information:
 

Personal Information
 

• Name

• Address

• Telephone number

• Email address

• Date of birth

• Emergency contact details
   

Care-Related Information
 

Where necessary to provide care services, we may collect:
 

• Health information

• Care requirements

• Risk assessments

• Medication information

• Mobility and support needs

• Information provided by healthcare professionals, family members or representatives
   

Recruitment Information
 

When applying for employment, we may collect:
 

• Employment history

• Qualifications and training records

• References

• Right to work documentation

• DBS information where required by law
   

Website Information
 

When visiting our website, we may automatically collect:
 

• IP address

• Browser type

• Device information

• Pages visited

• Website usage data
   

How We Use Your Information
 

We use personal information to:
 

• Respond to enquiries

• Arrange and deliver care services

• Conduct care assessments

• Communicate with clients and families

• Recruit and employ staff

• Meet legal and regulatory obligations

• Improve our services

• Maintain website security

• Manage complaints, concerns and feedback
   

Lawful Basis for Processing
 

We process personal information under one or more of the following lawful bases:
 

• Consent

• Performance of a contract

• Legal obligation

• Legitimate interests

• Provision of health and social care services
   

Where special category data, including health information, is processed, we do so in accordance with UK GDPR requirements relating to health and social care provision.
 

Sharing Your Information
 

We may share personal information where necessary with:
 

• Healthcare professionals

• GPs and NHS services

• Local Authorities

• Commissioners and funding bodies

• Regulatory bodies including the Care Quality Commission (CQC)

• Professional advisers

• IT and software providers supporting our business operations
   

We will only share information where it is lawful, necessary and proportionate to do so.

We do not sell personal information to third parties.
 

Data Security
 

We take appropriate technical and organisational measures to protect personal information from:
 

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure
   

Access to personal information is restricted to authorised individuals who require it for legitimate business purposes.
 

Data Retention
 

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory and contractual obligations.

Retention periods are determined in accordance with applicable legislation and health and social care record-keeping requirements.
 

Your Rights
 

Under UK GDPR, you have the right to:
 

• Access your personal information

• Request correction of inaccurate information

• Request erasure where applicable

• Restrict processing

• Object to processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent
   

To exercise any of these rights, please contact us using the details provided below.

Cookies
 

Our website may use cookies to improve user experience, analyse website performance and support website functionality.

You may manage or disable cookies through your browser settings.
 

For further information, please refer to our Cookie Policy.
 

Links to Other Websites
 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
 

Contact Us
 

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
 

Liora Homecare
 

Email: info@liorahomecare.co.uk
 

Telephone: 01865570395
 

Address: Witney Business & Innovation Centre, Windrush House, Windrush Park Road, Witney, Oxfordshire, OX29 7DX
 

Complaints
 

If you are unhappy with how we process your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
 

Information Commissioner's Office
 

Website: www.ico.org.uk
 

Telephone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Last updated: June 2026